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Customer Service

Service is our Business

Customer service is a key focus for us. We provide quality products and want to ensure our customers’ expectations are exceeded when they shop with us. Our staff are courteous, motivated, and trained to provide excellent service. Our business is backed by our close-knit management team.

‘Service is our Business’ is an old catchcry but in our case it is still the basis of our approach.  Our aim is to maintain the best possible standard of service at all times.  We take pride in the standard of service provided by us.

Satisfaction Guaranteed

Our merchandise range and service is underpinned by our ‘Satisfaction Guaranteed’ policy. We back our policy up 100% and promote "satisfaction guaranteed" through much of our various advertising material. Our products are sourced from our long standing trusted and local suppliers, many of whom we have formed solid relationships with when our business was founded in 1965.

We offer you a 100% guarantee. If you are not happy with your product, send it back to us within 30 days of the date of purchase, in the original packaging and we will replace it for you!

Please contact us if you cannot find answers to your questions online.

Email or call us office@touristgroup.co.nz | +649 630 0292.

Why Shop with Us?

Our Stores are Quality Assured and Accredited
Our merchandise range and service is underpinned by our ‘Satisfaction Guaranteed’ policy. We are a Qualmark Endorsed Visitor Service. After we championed the brand to make sure retail could be included, our group of stores became the first Qualmark accredited retailer in New Zealand since 1965, and we are active members of Tourism Industry Aotearoa, 100% Pure New Zealand, and Retail NZ.

We are Locally Recognised
Our Nelson store, which was opened in 2005, has won the Nelson Mall Top Shop awards twice. In 2013 it not only won the Homeware, Giftware and Specialty Store section, it was also named the overall winner. The judges said that the store had received perfect scores on two visits and commented that the staff had been friendly and helpful without being pushy. The store attracts lots of tourists, but also has the ‘Nelson family’ of loyal customers – many who have been shopping there since the store opened.

We are a Trusted New Zealand Retailer
Family owned and operated, we’ve upheld a trustworthy reputation as one of New Zealand’s largest tourism retail companies since 1965

We offer Fast Local Shipping | TAX FREE Worldwide Delivery Options
Fast local and reliable shipping to all New Zealand addresses and locations. We offer TAX FREE purchasing for all online shopping cart items when delivery is selected to a worldwide address/outside of New Zealand. (NZ GST is currently 15% and may be subject to changes). Please contact us office@touristgroup.co.nz in regards to freight costs for orders needing to be sent worldwide (excluding Australia).

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About Us

We’re 100% New Zealand owned and operated and have been offering the very best gifts; kiwiana art, designer homeware and souvenirs from New Zealand since 1965. We’re New Zealand’s first retailer to be accredited the Qualmark Retailer endorsement so you can shop with confidence online….